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Please note, that due to higher than usual levels of enquiries, it may take us longer than normal to respond. Please bear with us. | COVID-19 FAQS

Delivery Information

How much is delivery?

Delivery is FREE on all orders over £50+VAT to UK mainland!

Orders below £50+VAT are subject to a small delivery charge of £4.95+VAT, this is in order to offer you the best possible unit price for your selected product.

Delivery surcharges may apply to the Highlands of Scotland, we will make contact to advise of any applicable charges as soon as possible once your order is placed.

In some cases, specific carriage terms may apply to individual items, if applicable these are noted on the product pages.

How long will my order take?

Unlike our competitors - every item on our website shows the estimated delivery time. These delivery times are given as a guide and delivery may be before, or in some cases slightly after this date. We always try to deliver your items as quickly as possible!

When do you deliver?

Deliveries can only be made during working hours, Monday to Friday and we cannot always provide an exact date at the time of ordering. For office furniture items, you will usually receive a phone call in advance to let you know when your order is expected to arrive. Please note that due to time constraints we are unable to call in advance of delivery on our next day furniture ranges. If you want to know when your order will arrive, you can email our customer service team at or call on 0800 298 3555.

Where do you deliver?

We can only deliver items within the UK. FREE delivery on orders over £50+VAT applies to addresses within UK mainland, and where stated, many items also have free delivery to the Highlands of Scotland.  In some cases, specific carriage terms may apply to individual items, if applicable these are noted on the product pages. If there are any issues we will contact you as soon as possible once your order is placed. 

If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at or call on 0800 298 3555. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.

Delivery access

Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including site restrictions for larger vehicles, delivery to another floor or specific booking in requirements to access your site. Upon receiving your request we will liaise with the transport company to confirm your request and advise back together with any charge if applicable. 

Please do not hesitate to call our sales staff on 0800 298 3555 if you want to discuss your requirements before completing your order.

Problems with deliveries

We use couriers to deliver many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to or call 0800 298 3555 and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.