COVID 19 Update | Status: Open | The Health & Safety of our employees is of the utmost importance to us. All departments are still operational and happy to help with your enquiries.
Please note, that due to higher than usual levels of enquiries, it may take us longer than normal to respond. Please bear with us. | COVID-19 FAQS

Frequently Asked Questions

If you have a question which isn’t answered below, please call us on 0800 298 3555, or use our online chat facility – we have operators standing by!

Who can order from Equip4work™

Anybody can order from Equip4work! We are primarily a Business2Business supplier, but we also sell to private individuals too - just remember to add VAT to our prices (which is done for you at the checkout).

How do I order from Equip4work™

It couldn't be easier... You can place your order in the following ways:

Online (24 hours a day, 365 days a year)
Our website is packed with over 10,000 products and is growing all the time. We offer the best choice of office furniture, desks, office chairs, filing cabinets, office cupboards etc. and a lot more! Our website incorporates the latest online security features to make sure internet shopping is safe. If you can't find what you are looking for, please call our sales team on 0800 298 3555, or click on our live chat facility and we'll endeavour to find exactly what you're looking for!

By Phone
Contact us on 0800 298 3555 between 8.30am–5.30pm, Monday-Friday (excluding bank holidays) and our dedicated sales staff will be on hand to offer friendly expert advice and take your order.

By Fax
Simply fax your purchase order to 08444 999 322 and remember to include either an email address or fax number and we will confirm your order back to you.

By Post - You can post your orders to:
Equip4work Ltd.
Solway House
Dumfries Enterprise Park
Tinwald Downs Road
Heathhall
Dumfries
DG1 3SJ

Remember to include either an email address or fax number and we will confirm your order back to you.

How do I pay for my order

You can pay by card, online or over the phone using one of the following cards:

Please note, payment will be taken as soon as your order is received - we have to do this in order to get your order moving. If there are any problems with your card, one of our sales team will call you (don't worry, it is usually a typo!).

You can pay by cheque
Please call our sales team on 0800 298 3555 for details. We will send you a Pro Forma invoice to attach your cheque to and send back by post. This allows us to ensure your order is processed as quickly and efficiently as possible. Alternatively, you can send your order through the post with your cheque to:

Sales Department
Equip4work Ltd.
Solway House
Dumfries Enterprise Park
Tinwald Downs Road
Heathhall, Dumfries
DG1 3SJ

Or you can open a credit account (not available for private individuals).

Who can open a credit account

Instant Credit Accounts are available for: Government bodies, Local Authority, NHS, MOD, Schools, Colleges, Universities etc.

For businesses, you can select to open a credit account during the checkout process when ordering online. For this, we will need your company details including a company registration number (where applicable).

Credit accounts will be accepted subject to a third party credit check. You can also call our sales team on 0800 298 3555 and they will set up an account for you.

Once your order is placed, we will send you an email confirmation to confirm that your account is open and your order has been processed.

How long will my order take

Unlike our competitors - every item on our website shows the estimated delivery time. These delivery times are given as a guide and delivery may be before, or in some cases slightly after this date.

We always try to deliver your items as quickly as possible!

When will my delivery be made

Deliveries can only be made during working hours, Monday to Friday and we cannot always provide an exact date at the time of ordering.

For office furniture items, you will usually receive a phone call in advance to let you know when your order is expected to arrive. Please note that due to time constraints we are unable to call in advance of delivery on our next day furniture ranges.

If you want to know when your order will arrive, you can email our customer service team at customerservices@equip4work.co.uk or call on Freephone 0800 298 3555.

Where do you deliver

We can only deliver items within the UK. FREE delivery applies to addresses within UK mainland on all orders over £50+VAT, and where stated, many items also have free delivery to the Scottish Highlands above this value. If there are any issues we will contact you as soon as possible once your order is placed. Click here for further delivery information.

If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at sales@equip4work or call on Freephone 0800 298 3555. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.

Can you deliver to any floor in my building

Deliveries are made to the ground floor entrance of your premises as per standard transport practices. 

Please make a note on checkout if you have any specific delivery requirements including site restrictions for larger vehicles, delivery to another floor or specific booking in requirements to access your site. Upon receiving your request we will liaise with the transport company to confirm your request and advise back together with any charge if applicable. 

Please do not hesitate to call our sales staff on Freephone 0800 298 3555 if you want to discuss your requirements before completing your order.

What if I have a problem with my order

We take customer services seriously!

We know that from time to time, things don't go 100% to plan. But unlike other companies who leave you on hold for long periods of time, we want to get the problem resolved as quickly as possible for you. If you have any problems with your order, please do not hesitate to send an email to customerservices@equip4work.co.uk and we will reply within 2 working hours to provide you with an answer, or to let you know that we are dealing with your problem.

We use couriers to deliver many of our items, and unfortunately damages can happen. If this is the case, please sign as damaged and send us an email with a description of the damage as soon as the item is received to customerservices@equip4work.co.uk or freephone 0800 298 3555 and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.

We understand that some things can't be sorted by email - in these cases, please call us on Freephone 0800 298 3555, and we promise not to keep you on hold in a queue.

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